FAQ's
Important Notice
- You are not required to use a claims management company to submit a housing disrepair claim. You can raise the issue directly with your landlord or contact the Housing Ombudsman at no cost.
- If your case is taken on by one of our panel solicitors, we may receive a referral or marketing fee. This will not impact any compensation you receive, and you won’t be charged for the support we provide.
Frequently Asked Questions
What is housing Disrepair Claim?
A housing disrepair claim is made against your landlord — whether it’s the Council, a Housing Association, or a Private Landlord — when they fail to maintain the property in a safe and livable condition.
If you’ve reported issues and your landlord has not completed the necessary repairs within a reasonable timeframe, you may be entitled to start a housing disrepair claim.
As a tenant, you have the legal right to seek both the completion of outstanding repair works and compensation for the impact the disrepair has had on your health, comfort, and well-being.
Can I claim compensation for housing disrepair
Yes, you may be entitled to compensation for housing disrepair, but the amount will vary depending on your specific circumstances. The compensation awarded typically considers the severity and type of disrepair, how long the issue has remained unresolved since it was first reported, and the impact it has had on your daily life.
How long is the claims process?
The timeframe for a housing disrepair claim can vary depending on the circumstances of each case. Factors such as how quickly your landlord responds and how long it takes them to complete the necessary repairs will affect the timeline.
However, in general, most cases are resolved within 6 to 12 months from the date the claim is initiated.
Can I be evicted by my landlord for making a claim?
No, if your landlord is the Council or a Housing Association, they cannot evict you simply for making a housing disrepair claim. However, if you are in rent arrears or have breached the terms of your tenancy, they may submit a counterclaim against you.
For private landlords, they may attempt to serve you with a Section 21 eviction notice, but they must follow strict legal procedures and meet specific criteria for the eviction to be valid and successful.
However, in general, most cases are resolved within 6 to 12 months from the date the claim is initiated.
Can I still claim if I no longer live in the property?
Unfortunately, you are not eligible to make a claim at this time. To qualify, you must still be living in the property where the disrepair occurred.
For private landlords, they may attempt to serve you with a Section 21 eviction notice, but they must follow strict legal procedures and meet specific criteria for the eviction to be valid and successful.
However, in general, most cases are resolved within 6 to 12 months from the date the claim is initiated.
How much will it cost me?
Our panel of solicitors will represent you on a No Win, No Fee basis. If your claim is successful, a success fee of up to 35% may be deducted from your compensation.
In certain situations—such as if you cancel after the cooling-off period or fail to cooperate—solicitors may charge for the work completed up to that point.
If your claim is accepted, the solicitor handling your case will provide full terms and conditions outlining the No Win, No Fee agreement, including any potential costs or obligations.